Introduction

This Privacy Policy describes how Primosa and its affiliates (collectively "Primosa, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://primosa.in (hereinafter referred to as Platform). Please note that you may be able to browse certain sections of the Platform without registering with us.

We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions, and agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy.

Information We Collect

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Some of the information that we may collect includes but is not limited to:

• Personal data provided during sign-up/registering such as name, date of birth, address, telephone/mobile number, email ID
• Information shared as proof of identity or address
• Sensitive personal data such as bank account or credit/debit card information (with your consent)
• Biometric information such as facial features or physiological information (when opted for)
• Transaction information related to your purchases on the Platform
• Behavior, preferences, and other information you choose to provide

How We Use Your Information

We use personal data to:

• Provide the services you request
• Assist sellers and business partners in handling and fulfilling orders
• Enhance customer experience and resolve disputes
• Inform you about online and offline offers, products, services, and updates
• Customize your experience and conduct marketing research
• Detect and protect us against error, fraud and other criminal activity
• Enforce our terms and conditions

Information Sharing

We may share your personal data with:

• Our group entities, corporate entities, and affiliates
• Third parties such as sellers, business partners, and service providers
• Logistics partners and payment processors
• Government agencies or law enforcement agencies when required by law
• Third party rights owners when necessary to protect rights and property

Security Precautions

To protect your personal data from unauthorized access or disclosure, loss or misuse we adopt reasonable security practices and procedures. We adhere to security guidelines to protect your information against unauthorized access and offer the use of a secure server.

However, the transmission of information is not completely secure for reasons beyond our control. By using the Platform, you accept the security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure.

Data Retention and Deletion

You have an option to delete your account by visiting your profile and settings on our Platform. This action would result in you losing all information related to your account. We may refuse or delay deletion of the account in case of any pending grievance, claims, pending shipments or any other services.

We retain your personal data information for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. However, we may retain data related to you if we believe it may be necessary to prevent fraud or future abuse or for other legitimate purposes.

Your Rights

You may access, rectify, and update your personal data directly through the functionalities provided on the Platform. You have the right to withdraw your consent at any time by writing to our Grievance Officer.

Consent

By visiting our Platform or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information on the Platform in accordance with this Privacy Policy. You consent to us contacting you through SMS, instant messaging apps, call and/or e-mail for the purposes specified in this Privacy Policy.

Changes to Privacy Policy

Please check our Privacy Policy periodically for changes. We may update this Privacy Policy to reflect changes to our information practices. We may alert/notify you about the significant changes to the Privacy Policy, in the manner as may be required under applicable laws.

Grievance Officer