Shipping Policy
This shipping policy outlines the terms and conditions for delivery of products purchased through our Platform at https://primosa.in.
Shipping Methods
The orders for the user are shipped through registered domestic courier companies and/or speed post only. We partner with reliable shipping providers to ensure your orders reach you safely and on time.
Delivery Timeline
Standard Delivery
- Orders are shipped within 4 days from the date of the order and/or payment
- Delivery timeline is subject to courier company/post office norms
- Delivery may be as per the delivery date agreed at the time of order confirmation
Free Shipping Policy
Free Delivery Eligibility
Free shipping is available for orders above ₹6,000 across India. This threshold ensures we can provide quality service while maintaining competitive pricing.
For orders below ₹6,000: Delivery charges will apply with a maximum cap of ₹300. The exact shipping cost will be calculated at checkout based on your location and package weight.
Delivery Address
Delivery of all orders will be made to the address provided by the buyer at the time of purchase. Please ensure that the delivery address is complete and accurate to avoid any delivery issues.
Delivery Confirmation
Delivery of our services will be confirmed on your email ID as specified at the time of registration. You will receive tracking information once your order is dispatched.
Shipping Costs
Shipping costs are calculated based on your order value and location. For orders above ₹6,000, we provide free shipping across India. For orders below ₹6,000, delivery charges apply with a maximum cap of ₹300. All shipping costs are non-refundable once the order is dispatched.
Delivery Limitations
Important Notes
- Platform Owner shall not be liable for any delay in delivery by the courier company/postal authority
- Delivery times may vary based on location and courier service performance
- Remote or hard-to-reach areas may have extended delivery times
- Weather conditions and other external factors may affect delivery schedules
Tracking Your Order
Once your order is dispatched, you will receive a tracking number via email and SMS. You can use this tracking number to monitor your package's progress on the courier company's website.
Delivery Attempts
Our courier partners will make multiple attempts to deliver your package. If you are not available at the time of delivery, they may:
- Leave the package with a neighbor or family member
- Leave the package at a safe location (if specified)
- Return the package to the nearest courier office for pickup
- Contact you to arrange a convenient delivery time
Special Handling
Our products are carefully packaged to ensure they arrive in perfect condition. We use:
- Protective packaging materials
- Secure containers to prevent breakage
- Temperature-controlled packaging when necessary
- Fragile item handling protocols
International Shipping
Currently, we only ship within India. International shipping is not available at this time. We are working on expanding our shipping capabilities to serve customers worldwide.
Contact Information
Shipping Support
Email: primosa1109@gmail.com
Phone: +91 9260960454, +91 9691818104, +91 9264984739
Address: 401-B, Ojas valley, kallali mohalla, chawani main road, Indore, India
Business Hours: 7:30 AM - 10:30 PM (All Days)
Need Help? If you have any questions about shipping or delivery, please don't hesitate to contact our customer service team. We're here to help ensure your order arrives safely and on time.